You can help us to provide an efficient service by
- Informing us if you change your name, address or phone number
- Arriving on time for your appointment and letting us know as early as possible if you want to cancel an appointment
- Telephoning between 8am and 10am only for home visits and same day appointment and after 1pm for non-urgent appointments and results
- Being concise when telephoning as others may be trying to call
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
We will:
- Ensure our patients have 24-hour access to medical advice.
- Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
- Work in partnership with you to achieve the best medical care possible.
- Involve you and listen to your opinions and views in all aspects of your medical care.
- The prevention of disease, illness and injury is a primary concern.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.
As a patient of the NHS you have the following rights…..
- To receive information about the services provided.
- To be treated with care, consideration, respect and dignity.
- To be involved in discussions and decision about all aspects of your condition, proposed treatment and care, according to your wishes and well being. If you are unable to participate in your care we will involve your carer or relative on your behalf. They are entitled to information regarding your treatment and progress, subject to your wishes.
- To be provided with information on your rights regarding treatment.
- To have the support of a friend, relative or advocate. To privacy during consultations and the right to refuse to have medical, nursing etc. students involved in your health care.
- To have a second opinion about your care and treatment.
- To personal information being handled in confidence at all times.
- To request access to your health records held, in accordance with Data Protection Act (1998)
- To participate or refuse to participate in research
- To have your religious beliefs and ethnic values respected
- To make any comments or suggestions which may improve the quality of the services we provide or to make any complaints.